How do I set a notification for a particular incident?

With automatic event notification, you can send specific incidents by e-mail as soon as an event is captured.

You can send them to yourself - or to your company - or specifically to various responsible employees in the companies where the incident you have set up has been recorded.

First you have to click
(provided you have the necessary rights) on the left in the main menu on the item
"Reporting" and then on "Notification rules"

Then please click on the blue button "+ Create notification rule" on the top right, as shown in the next picture

In the following window please enter the desired name for your notification rule

Now please select "Incident with specific incident type reported"

Then click on "Continue" at the bottom right of the dialogue window and select the incidents you want to have sent automatically by clicking on them

If you have clicked on "Apply", you will get an overview of the incident types that are to be reported

By clicking on "Continue" you can choose whether you want to have the event sent by e-mail or via Google spreadsheets.

Click on "Send Email with report" to select to whom the e-mail should be sent and in which area or customer the event should be reported

By clicking on "Create" you will get to the view where you have to define the recipients

Select the recipient by clicking on an e-mail address already stored in the system


you can also enter recipients who are not stored in the portal. 
Simply enter the desired recipient - e-mail address in the upper field and click on the green "+" symbol on the right after entering.

immediately the e-mail address is added

Once you have clicked
"Apply", all you have to do is click "Save

and your notification rule is created and ready to use.

This would complete the setup and you will be shown a "summary" of it again.

By clicking on the small pencil icon , you can make further changes to the rules you have set, such as changing email addresses or adding or removing events.